xxx, 494 p. : 24 cm

Previous ed.: 2007

Includes bibliographical references and index

An overview of health care management / Jon M. Thompson, Sharon B. Buchbinder, Nancy H. Shanks -- Leadership / Louis Rubino -- Management and motivation / Nancy H. Shanks, Amy Dore -- Organizational behavior and management thinking / Sheila K. McGinnis -- Strategic planning / Susan Judd Casciani -- Healthcare marketing / Ruth Chavez, Nancy Sayre -- Quality improvement basics / Eric S. Williams, Grant T. Savage, Dennis G. Stambaugh -- Information technology / Tressa Springmann -- Financing health care and health insurance / Nancy H. Shanks -- Managing costs and revenues / Kevin D. Zeiler -- Managing healthcare professionals / Sharon B. Buchbinder, Dale Buchbinder -- The strategic management of human resources / Jon M. Thompson -- Teamwork / Sharon B. Buchbinder, Jon M. Thompson -- Addressing health disparities: cultural proficiency / Nancy Sayre, Ruth Chavez -- Ethics and law / Kevin D. Zeiler -- Fraud and abuse / Kevin D. Zeiler -- Healthcare management guidelines and case studies / Sharon B. Buchbinder, Donna M. Cox, Susan Judd Casciani

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